Introduction

 

The purpose of this blog is to explain in detail how Atos provides top level IT support to MetLife. MetLife is Atos's largest account and they support all IT problems, new acquisitions, printing, and networking functions throughout the enterprise. This blog will in detail explain the operations and procedures implemented by Atos to provide their client with exemplary service.   

Atos IT Solutions and Services provide innovation and support to clients in Europe and North America by improving cost and effectiveness by leveraging information technologies through advisory services and expertise. 

They have provided various IT services and support to numerous clients on a contractual basis. They are a medium sized, French based operation with limitless opportunity for growth. 

As recently as 2012, Atos provided all technical support for the summer Olympic games in London. They have maintained several flagship accounts with companies such as: MetLife, AIG, JP Morgan Chase, and McGraw Hill. 

Their annual revenue in 2012 was EUR 8.8 billion, employing 76,400 individuals in 47 countries. 

With their deep technology expertise and industry knowledge, it works with clients across the following market segments: 

• Manufacturing
• Retail Services
• Public 
• Health and Transports
• Financial Services
• Telecoms
• Media & Technology
• Energy & Utilities

Company Background

Atos was created in July 1st 2011 with the merge of Atos Origin, Siemens IT Solutions, and GmbH. Growing slowly through acquisitions, outsourcing deals, staff and technology transfers, they gained major presence in the consulting segment of the IT services market. 

The groundbreaking union in 2007 occurred when Atos merged with SIS (Siemens Business Services) building a division already consisting of: SIS(Germany), Program and System Engineering (Austria), Siemens Information Ltd (India), Business Innovation Center (Switzerland) and Development Innovations and Projects (Greece) - called SIS internally (a division of Siemens AG.) Made up of two different units, the IT solutions and outsourcing services. SIS supplies a strong business technology with an extensive range of services and solutions.

Industry

As an information technology consulting industry, a company's purpose is for IT advisory through offering service to support through the following:

• acquisitions
• implementing
• managing
• administering IT systems on the business' behalf, known as outsourcing. 

In this industry there are different reasons for their assistance they are: to gain external, objective advice and give recommendations, to give clients specialized expertise through consultants, temporary help during a one-time project through IT services as an alternative of the hiring of a permanent employees, and to outsource all or part of the IT services to a client.